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What is the Item Production Time?
Typically most items ship within 1-3 days however production time can range anywhere from one day to two weeks, depending on the item. We take our time to ensure you receive high quality favors, that are made with great care. We strive to make sure that you are 100% satisfied with your favors!

Are There Rush Fees? 
While most of our items ship within 1-3 days, some items we receive from outside suppliers may require a rush fee to expedite orders. The fees are set by the supplier and can range from $10-50. Expedited shipping would be in addition to any manufacturer fees. If you have questionsor require a rush order, please contact us.
 
Will I Get A Proof Of The Order?
We do not generally provide proofs. If you require a proof, a flat fee of $20 will be applied to your order and an additional week is added to the production time. If you need a proof, please contact us.
 
When Will My Credit Card Be Charged?
Your credit card is charged at the time you place your order. 
 
Can I Place My Order Over the Telephone? 
Sure, you can call us toll free at 877-95 FAVORS (877-953-2867). We are available to take your order by phone Monday - Friday, 9am - 4:30 pm ET.

Does ABCFavors Ship Internationally?
While we do not currently offer international shipping through our shopping cart, we may be able to accommodate your needs. Please contact us prior to placing the order for pricing and delivery estimates, due to uncertainties with international shipping, we cannot guarantee delivery times.

Can I Add to a Previous Order? 
We understand that sometimes you find out that more guests are coming than expected. Most of our items will not need to follow the minimum order rule on re-orders. Please contact us to check and to place the order.

Can I Return Items? 
You may return any item that is not opened and in original condition within 15 days of receipt. Personalized, custom, and perishable items cannot be returned. A restocking fee of 20% will apply to all returns. If you need to return any item, please contact us for a RA Number. 

How Do I Upgrade My Shipping? 
Our standard shipping is Ground.  Please call us at 1-877-953-2867 if you would like to upgrade your shipping and we can provide a quote. Note: If you select "chocolate shipping" in checkout, that may not cover your upgraded ship costs and will delay the order.

How Do I Order Without a Credit Card? 
You can send in a check or money order.  Please be advised that your order will not process until your check
is received and cleared. So, give yourself extra time when ordering.  Email your order (or call it in) to us and include this: 
                            Your Name and Contact Information
                            Item and Quantity
                            Any Personalization
                            Any Additional Options (color, scent, etc.)
                            Shipping Address

         Mail your check or money order to:
                            National Events Group, Ltd
                            7273 New Point Place
                            Powell, OH  43065


Why Does My Receipt Say National Events Group, Ltd? 
National Events Group, Ltd is the parent company of ABCFavors.com. So, that is the name on your receipt and will show on your credit card statement. Your credit card is charged at the time we receive the order. If you return or cancel an order, we will issue a credit to your card.

What Happens to the Information that I Submit?
National Events Group, Ltd will not sell or distribute your information (name, email address, street address, zip code, etc..) to any person or company. We only use the submitted information for your order. If you signed up for our newsletter, we will only use your email to update you on happenings at our website.

Is Shopping ABCFavors Secure?
Shopping at ABCFavors is completely safe and secure. Our secure server software encrypts your information ensuring that your transaction is confidential and your identity is protected.

Does ABCFavors Charge Sales Tax?
Only residents of Ohio will be charged sales tax.

If you have additional questions, please
contact us. Thank you.